Last Updated: June 7, 2026

Never Missed Systems ("Never Missed Systems," "we," "us," or "our") operates the website nevermissedsystems.com (the "Site") and provides done-for-you lead follow-up, customer communication, missed-call response, online booking, and reputation-management services for contractors and home-service businesses (the "Services").

This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to visitors of our Site, prospective clients who contact us, and clients who use our Services. By using our Site or Services, or by providing your information to us, you agree to the practices described in this Privacy Policy.

If you do not agree with this policy, please do not use our Site or Services.

Information We Collect

We collect the following categories of information:

Information you provide directly. When you contact us, request a demo, book an appointment, or sign up as a client, we collect information such as your name, business name, phone number, email address, mailing address, the trade or industry you work in, and any message or details you choose to share.

Client onboarding information. If you become a client, you may provide us with business details and your existing customer, lead, and contact lists so that we can set up and deliver the Services on your behalf. We process this information solely to provide the Services you have engaged us for.

Communications data. When you call, text, email, or message us, we keep records of those communications, including phone numbers, message content, and timestamps, so we can respond and provide the Services.

Automatically collected information. When you visit our Site, we may automatically collect technical information such as your IP address, browser type, device type, operating system, referring pages, and the pages you view, through cookies and similar technologies.

We do not knowingly collect sensitive personal information, and we do not collect information from anyone under 18 years of age.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and schedule demos, calls, or consultations

Provide, operate, maintain, and improve our Services

Set up and manage your account and deliver the Services you have engaged us for

Send you service-related messages, including appointment confirmations, reminders, follow-ups, and review requests

Communicate with you about your account, billing, or support requests

Detect, prevent, and address fraud, abuse, or security issues

Comply with our legal obligations

We do not use your information for purposes that are incompatible with those described here without notifying you.

SMS & Text Messaging

By providing your phone number and opting in, you consent to receive text messages (SMS/MMS) from Never Missed Systems related to your inquiry, your appointments, and the Services you have requested.

Types of messages you may receive include appointment confirmations and reminders, follow-up messages, responses to your inquiries, and review requests after a completed job.

Sample message: "Hi [Name], this is Never Missed Systems confirming your appointment for [date/time]. Reply STOP to opt out, HELP for help."

Message frequency varies depending on your activity and the Services you use.

Message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation message and will not send you any further texts unless you opt back in.

Help: Reply HELP to any message for assistance, or contact us using the details in the Contact section below.

Consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

How We Share Information

We do not sell, rent, or trade your personal information to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We share information only in the following limited circumstances:

Service providers. We use trusted third-party providers to help us operate our business and deliver the Services — for example, our communication and scheduling platform, payment processor, and analytics provider. These providers may access your information only as needed to perform services on our behalf, are bound to protect it, and may not use it for their own marketing purposes.

Legal requirements. We may disclose information if required to do so by law, regulation, subpoena, court order, or other valid legal process, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

Business transfers. If Never Missed Systems is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and of any choices you may have.

Third-Party Services

We use GoHighLevel (LeadConnector) as our service platform and data processor to deliver communication, scheduling, follow-up, and customer-management features. Information processed through this platform is handled in accordance with its security and privacy standards. We may also use a payment processor (such as Stripe) to handle billing, and an analytics provider (such as Google Analytics) to understand Site usage. These providers process information only on our behalf and under our instructions.

Cookies & Tracking

Our Site uses cookies and similar technologies to remember your preferences, understand how visitors use the Site, and improve your experience. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Site may not function properly without them. We do not use cookies to serve third-party advertising.

Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. If you ask us to delete your information and we are not legally required to keep it, we will delete it within a reasonable period, though some information may remain in backup copies for a limited time.

Your Rights & Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Opt out of marketing or text communications at any time

Withdraw consent where our processing is based on consent

California residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, to request deletion, and to not be discriminated against for exercising your rights. We do not sell personal information.

To exercise any of these rights, contact us using the details below. We will respond within the time required by applicable law.

Children's Privacy

Our Site and Services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice. Your continued use of the Site or Services after changes take effect means you accept the updated policy.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or your rights, contact us:

Never Missed Systems Email: [email protected] Phone: (469) 769-5671 Royse City, TX